General Terms
All products sold online by backtheFup.com, LLC are brand new and
are manufactured to meet the highest industry standards. All prices
and specifications are subject to change without notice. Products are
shipped F.O.B. (Freight On Board) and become the sole property of the
purchaser upon delivery to the specified shipping agent. For shipping
damage, customers should file claim to their carrier immediately. Any
discrepancy, including wrong items or missing items, should be
reported to backtheFup.com, LLC within 24 hours.
All packages from orders placed through PayPal will be shipped the
same or the following business day. All credit card orders will be
shipped within two business days. All Google Checkout orders will be
shipped within four business days.
Orders over $1000 will not be shipped without an account or prior
authorization from backtheFup.com, LLC. Setup a business account with
backtheFup.com, LLC to establish custom shipping, ordering or return
policies. Acceptance of any order is at the sole discretion of
backtheFup.com, LLC and orders may be rejected without explanation.
Because of the nature of the Internet, online ordering your
purchase from backtheFup.com, LLC acknowledges that you have read and
agree to these terms and conditions. All brands and product names
mentioned are trademarks and/or registered trademarks of their
respective holders.
Return Merchandise Authorization
(RMA) Policy
All order changes or cancellations should be reported prior
to shipping and by phone on 1-860-882-6763. Email is not accepted.
Unopened brand name items may be returned for a replacement
or a complete refund within seven days.
All returned parts may be subject to quality, operation,
and/or performance tests by backtheFup.com, LLC testing facility or
by a third party authorized by backtheFup.com, LLC.
Upon the explained test(s) results, non-defective generic
items may be subject to a 15%-25% restocking fee.
Opened brand name items may be returned for replacement only
and a 15%-25% restocking fee may apply and is at the sole discretion
of backtheFup.com, LLC.
Generic items may be returned for replacement only.
Defective return does not include returns for
incompatibility.
backtheFup.com, LLC reserves the right to replace defective
parts or to issue a refund if backtheFup.com, LLC sees more fit.
All refunds on opened brand name items after seven days from
the time item is received will be of the original value or the
current market price, whichever is less.
There will be no refund for shipping under any circumstances.
All products, unless otherwise stated, are covered by their
respective manufacturer's warranties. Within thirty (30) days, we
will repair or replace, at our sole discretion, any product that is
deemed defective. After 30 days, the manufacturer's warranty process
must be followed.
All returns require prior authorization and must be returned
in the original packing with all disks, cables, accessories, and
documentation, including manuals, warranties, and a copy of original
purchase invoice. To request a Return Merchandise Authorization,
call (860-882-6763), obtain an RMA number, and clearly write the
number on both the invoice copy enclosed with the returned
merchandise and on the packing from outside. Please keep the RMA
number and reference it when calling to check on the status of your
return. All calls requesting RMA should be in the time designed for
them (10:00 AM to 4:00 PM Monday through Friday, excluding the
national and religious holidays). Incomplete or unauthorized returns
will be refused and will be returned to you.
What This Warranty Does Not Cover
This warranty does not cover: installation or service of product;
conditions resulting from consumer mishandling such as improper
maintenance or misuse, abuse, accident, or alteration; all plastic
surfaces and all other exposed parts that are scratched or damaged
due to normal use; products which have had the serial number removed
or made illegible; products rented to others.
Limits and Exclusions
There are no expressed or implied warranties except as listed
above. backtheFup.com, LLC shall not be liable for special,
incidental, consequential or punitive damages, including, without
limitation, direct or indirect damages for personal injury, loss of
goodwill, profits or revenue, loss of use from this product or any
associated equipment, cost of substitute equipment, downtime cost,
loss of data, programs or business information, or any other
losses, or claims of any party dealing with buyers from such damages,
resulting from the use of or inability to use this product or arising
from breach of warranty or contract, negligence, or any other legal
theory. All expressed and implied warranties, including the
warranties of merchantability and fitness for a particular purpose,
are limited to the applicable warranty period set forth above.
State and Provincial Law Rights
Some states and provincial laws do not allow the exclusion or
limitation of incidental or consequential damages, or limitations on
how long an implied warranty lasts, or the exclusion of warranty in
certain situations, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you
may have other rights, which vary, from state to state and from
province to province.
Software RMA Policy
We
can only accept unopened boxed software for return within 7 days of
the purchase date. Defective merchandise may be exchanged for the
same item. Software licensing returns vary by vendor and additional
paperwork will be required.
CA/Computer Associates Licensing -
Within 30 days for a full refund, Up to 60 days when placing a CA
licensing replacement order.
Symantec Licensing - Within 30
days for a full refund, 30-60 days when placing a Symantec licensing
replacement order.
Trend Micro Licensing - Within 30
days for a full refund, Up to 90 days when placing a Trend Micro
licensing replacement order.
Yosemite Licensing - No software licensing returns for any
refund or exchange. Replacement orders within 30 days are at the
joint discretion of Yosemite and backtheFup.com, LLC.
All returned products must be accompanied by a Return
Merchandise Authorization (RMA) number. We do not accept returns
without an RMA. To obtain an RMA, send us an email at
support@backtheFup.com
Please include the following information in your email.
Full name of purchaser (i.e., name of buyer)
Email address used to place order (i.e., user@domain.com)
Your seven-digit order number
If the product is opened or unopened
Reason for return
If the product is defective or damaged, please tell us if you
want an exchange for the same product
Once you have an RMA, ship the product back to us. Make sure
you fill out the back of your yellow copy of your invoice (this is
your receipt) and sign it. You'll need to cover the cost of
shipping, unless given alternative instruction from an authorized
Returns Representative. Please use a shipping company that can track
packages. We are not responsible for lost or stolen merchandise.
When your return has been received and processed, we will
credit your account or ship you a new copy of your software. Any
items marked "Back-ordered" are temporarily out of stock.
We will ship them to you immediately when they are available.
Back-order Policy
If you order an out-of-stock software title from us, we will email
you when we expect that product to be available. You will be among
the first to receive the item. backtheFup.com, LLC will not charge
your credit card for back-ordered items until we ship your order. No
additional shipping and handling charges will be added when your
order ships. Products on back-order will be shipped using the
shipping method you chose. If you would like to change your shipping
method, please send email to support@backtheFup.com
and we will change it for you.
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